innovative company created for the metal roofing industry

Privacy Protection and Hassle-Free Returns

Here you’ll find important information about how we protect your personal data and the steps you can take if you’re not satisfied with your purchase. We value your privacy and strive to offer a transparent and hassle-free shopping experience, ensuring you feel confident in your interactions with us.

Privacy Policy

Introduction

The terms ‘Metal Plus, LLC’ or ‘us’ or ‘we’ refers to Metal Plus, LLC or its subsidiaries and affiliates. The term ‘you’ refers to the user or viewer of our website. We at Metal Plus, LLC respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit any of our websites including or any of our other official websites (our “Websites”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect:

  • On the Website, including payment card or other electronic payment information when you provide such information to complete a purchase transaction with us online through the website.
  • In e-mail, text and other electronic messages between you and Metal Plus LLC

It does not apply to information collected by:

  • Us offline or through any other means; or
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy and any other terms and conditions. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at sales@metalplusllc.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • by which you may be personally identified, such as name, postal address, e-mail address, telephone number or any other identifier by which you may be contacted online or offline (“Personal Information”);
  • about your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, session IDs, IP addresses, and user agent information.
  • From third parties, for example, our business partners.

Information You Provide to Us.

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website or requesting further services. We may also ask you for information when you report a problem with our Website.
  • Records and copies of your correspondence (including e-mail addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
  • Your search queries on the Website.
  • Information collected from interactive programs, such as calculators built into our Website.
  • Address, Name, Phone Number or other individual identifiable information

Information We Collect through Automatic Data Collection Technologies.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our Website, including traffic data, location data logs and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical data and may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information, products or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account/subscription, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Website.
  • In any other way, we may describe when you provide the information.
  • For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (the order form/registration form/adjust your user preferences in your account profile).

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your Personal Information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Changes to our Policy

If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

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Return Policy – Metal Plus Roofing Brackets ONLY

This portion of the return policy is strictly for Metal Plus LLC Standing Seam Metal Roofing Brackets. Return complete, undamaged brackets within 10 days of purchase with receipt or confirmation. Metal Plus LLC, will refund your purchase price less our shipping costs plus a 10% re-stocking fee. After 10 days and up to 30 days there is a 20% re-stocking fee.

This return policy does not apply to distributor returns. Please see below for distributor information.

You may purchase merchandise from us by using any one of the following payment options credit card, c.o.d., electronic fund transfer or advance payment.

Metal Plus LLC reserves the right to change its payment procedures at any time without prior notice to you. Metal plus LLC reserves the right to change pricing on any or all products without prior notice.

Return Policy – Other Products

Custom fabricated, custom cut products or special orders are non-refundable or returnable.

All other standard products may be returned within 30 days of the purchase date and Metal Plus LLC will refund your purchase price less our shipping costs plus a 20% re-stocking fee. You must notify Seller of your intent to return by email at sales@metalplusllc.com or by calling (860) 379-1327 and receive an RA# prior to returning any goods. You must accompany the returned shipment with a copy of your receipt and the issued RA#. Refunds will not be made on returned merchandise received without an issued RA#. A credit card refund, in house credit, or check will be issued within 30 days after the return is received. 

You will be responsible for payment of the return shipping and handling charges. The merchandise must be in re-saleable condition and properly packaged in order to receive a refund. Refunds cannot be processed for items that are returned in poor condition. It will be the responsibility of the Buyer to initiate any claims through UPS or other carriers as to items damaged in return shipment.

Return Policy – Distributors

Distributor returns will be charged a 50% re-stocking fee, no exceptions. You are responsible for shipping / handling and applicable taxes. This policy applies to domestic and international distributors.

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